ServiceNow MCP Server

Beyond Tires ITSM IT Operations

Expose governed ServiceNow tools and workflows to AI agents through the Model Context Protocol.

Version: 1.0
Last Edited: October 15th, 2026
Authentication: OAuth
Region: Worldwide

ServiceNow MCP Server API

Purpose

The ServiceNow MCP Server API provides a secure and standardized way for authorized AI agents and MCP-compatible clients to interact with ServiceNow. Its purpose is to make ServiceNow data and capabilities accessible to AI-driven solutions through a governed interface, while leveraging API Gateway controls for authentication, authorization, rate limiting, and observability.

Capabilities

Currently, the ServiceNow MCP provides read-only access to selected ServiceNow objects, including:

  • Incidents
  • Changes
  • Problems
  • Knowledge
  • CMDB

 


 

Key features

key feature

Support User delegation flow

Supports delegated user context, allowing AI agents to perform actions on behalf of an authenticated user while preserving the user’s identity, permissions, and audit trail.

key feature

Enterprise integration readiness

Supports centralized API Gateway controls including OAuth, rate limiting, throttling, logging, monitoring, and observability.

key feature

AI-driven service management automation

Extends ServiceNow capabilities to AI assistants for use cases such as incident triage, request fulfillment, knowledge retrieval, Summarization etc 

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