DOT Recognition Image Guidance Application​

Enables Dealers to submit photos from easy-to-use mobile app with static image guidance and helps to move towards Digital Assessment.

Opportunity

To develop an AI model using OCR(Optical Character Recognition) technology to read characters (DOT) from tire images and integrate it into Salesforce warranty processing system through API.

Usually, the tire dealers or customer care executives manually enter the DOT code and upload the picture of damaged sidewall while raising the warranty claim for the tire.

Now, AI powered model, will automate the DOT capture through the guided image capture process.

Business Benefits

• Excellent Customer/User experience - Ease of raising Product claims via DOT/CAI/Reference association
• Accuracy: Improves the DOT capture & selection of products during claims creation
• Time to raise a claim (~50% Improvement), Accuracy of reference

Solution